Product Availability

The availability listing of products on our website is a combination of stock availability between at Payless PC and our suppliers. When availability is listed as:

In Stock at Payless PC – Yes. Time for Dispatch: 24 Hrs = Payless PC has stock in its Dundas warehouse
In Stock at Supplier – Yes. Time for Dispatch: x-y Days = Item is temporarily not with Payless PC, but is available from supplier(s) in Australia. Usually processing (supplier order & delivery to us and then item allocation to your order) will be completed within this specified time frame.
Preorder =
1) Item is not currently available in Australia, such as upcoming new products;
2) Item is only supplied based on special orders, such as some niche or high end products;
3) Item is currently out of the stock from both Payless PC and its suppliers, and will be arriving soon.

Can I pick up my order?

No, we don’t have store front and shop and we ship our product to your address.

How do I check the status of my order?

we will send you email or you can ask any question by email.

How do I check the status of my order?

Payless PC strives to keep accurate stock availability listings online, and we aim to have all orders (for available items) dispatched within 1-2 days of the order having been placed. Payless PC will attempt to keep all customers up-to-date regarding any unexpected delays (lengthy lead times, items being discontinued etc.) via email. Unfortunately, given the large number of orders processed each day, we aren’t always able to get an email out to you as soon as we are notified of the delay.

How can I change or cancel an order?

Usually We cannot accept change or cancel an order, but if couriers didn’t pickup we may accept change or cancel.

Can I walk-in and buy items in your Showroom?

No, we don’t have showroom

Is GST included in your prices?

Yes, All product add with GST at checkout.

Do you ship internationally?

No, Currently, we just shipping inside of Australia.

How do I receive my refund?

Any refund (due to cancellation/modification of an order, warranty claim etc.) will be given to the customer via the same payment method the customer used to make the original payment. Please note that refunds can take up to 10 business days to process.
In some circumstances a consumer may only be entitled to a partial refund, for example, where the fault was not brought to the attention of the trader within a reasonable amount of time after the fault was discovered.
If the consumer has already had a reasonable amount of use from the goods, there may only be a partial refund.

Returning goods to Payless PC Australia

Payless PC do not take responsibility for any damage or lost in transit when customer sends the product back to us for warranty or return, and also the warranty could be voided if the product is damaged in transit. So please ensure there is sufficient packaging to protect the product whilst in transit back to us.

For RTB (return to base) warranty claims, customers are required to send the unit back to Payless PC.com.au or the authorized service centre with the proof of purchase and a detailed fault description. Payless PC recommends customers use our online RA (return authorization) system to obtain more information of the warranty procedure and also to conveniently track your warranty for updates.

For direct manufacturer warranty claims, customers are recommended to contact the manufacturer’s technical support to lodge the warranty claims and organise pickup and delivery service. Please note, Payless PC do not provide the pickup service on the behalf of the manufacturer
It is highly recommended the customers contact manufacturers directly to ensure quick warranty service and turnaround.

Special Orders, Clearance, Discontinued Items, Free products, Software and Consumable Products

Payless PC do not accept return or exchange if customers:

  •  Simply change their mind
  • Purchase the wrong product
  • No longer require the product due to a change in circumstances
  • Found cheaper elsewhere
  •  The goods are damaged whilst in your use For clearance, discontinued, or free product, these may come with limited warranty compared with the standard warranty and would be generally stated in the item description or specification. Please read the product description or contact us for more details.
Warranty Claims

Before any warranty claim, customers are requested to make sure the product is:
• Not affected by being used in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn’t reasonably expect the product to perform.
• Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
• Not reduced in value by delay on the customer’s part. Customers should bring faults to our attention soon after they occur.
Payless PC is not a manufacturer or authorized service centre, it’s recommended that you contact the manufacturer’s technical support for any troubleshooting or tech support before you send the product back to us for warranty claim, most of these support services are provided free of charge and would generally provide you with a manufacturer tech support case number which may be required and will speed up the warranty process should you need to return the product back to Payless PC.
Payless PC reserves the right to apply a service fee for any warranty claim to cover all our costs if the returned product is not covered by warranty, due to no fault found or has been physically damaged, or no proof of purchase is provided.
Payless PC is more than happy to help our customers with the warranty procedures for manufacturers. Some manufacturers provide onsite or pickup and delivery services, such as the warranty services for notebooks and LCD monitors. Customers are recommended to contact the manufacturers’ technical support directly for fast turnaround. Due to Privacy Policies, at times Payless PC may not be able to lodge a warranty claim on the customer’s behalf.
Payless PC provides an online RA (return authorization) Service for all the warranty and return claims.
• The RA procedure may vary from different manufacturers or suppliers, so we are unable to provide an accurate assessment of how long this procedure will take for a particular faulty product
• send us an  email with (SKU number can be found on your invoice number).
• Provide a detailed fault description or reason for return. (“product faulty” or “don’t work” is not a good fault description for a warranty claim).
• Once the RA request is approved, you will receive a return authorization number, which is the reference number to return it to us and track progress.
• You will receive an email notice every time your online job is updated.
• You can contact us through the online job / ticket if you want to get any status updates of your return.

How can I be eligible for Refund, Return or Warranty Claim?

To be eligible for a refund, return or warranty claim, customers must meet the following requirements: 

• Report the details of the fault and take the goods back to Payless PC.com.au as soon as possible.
• State what remedy you would like
• Provide proof of purchase when returning the goods.
• Be sure that you did not cause the fault.
• Stop using the faulty item.
• Make sure you care for the goods while in possession.
• Not affected by being used in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn’t reasonably expect the product to perform.
• Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
• Not reduced in value by delay on the customer’s part. Customers should bring faults to Payless PC’s attention soon after they occur.
Payless PC.com.au reserves the right to reject the refund, return or warranty claims if consumers:
• Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.
• Affected by being used in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn’t reasonably expect the product to perform.
• Are unable to provide a proof of purchase.
• Are responsible for damaging the goods by not following the instructions, or misusing the product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer¡¯s warranty. The manufacturer¡¯s warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law

Returning products after incorrect purchase.

In some circumstances (at the discretion of our Customer Service team), we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange their incorrectly purchased products. 

• Consumers must notify Payless PC within the first 24 hours of having received the product.
• The product must not be opened or used, and must still be in pristine condition.
• Minimum restocking fee will be 35% of the purchase price (to cover costs and any price reduction we need to offer to move the part).
• Payless PC may reject the return after inspection of the condition of the products, and it’ll be returned to the customer at their expense.
Please lodge a Warranty/Return request after logging into your Payless PC account to request this – the team will be in touch to let you know if they can accommodate the request.

How long will it take before my order ships?

2-7 days
Processing times may take longer during peak seasonal periods or following extremly Hot Payless PC promotions and offers – we appreciate your understanding and patience during these periods.
We will endeavour to process and ship out your orders in the quickest possible time but please understand that items may sell out at Payless PC or at suppliers that could cause your order to be delayed or item backordered.

How can I contact Payless PC Australia?

Please email all your question and request by email: support@payless-pc.com.au

or you can just go to our Contact page.

What does OEM mean?

“OEM” stands for Original Equipment Manufacturer.
This means that the items that have the letters OEM in their description generally cannot be sold on their own and have to be bundled related products. OEM items are not supplied with manuals, cables, documentation, retail boxes, support and quite often no software or drivers.
Microsoft Windows OEM Software Policy – We are entitled to sell you a copy of Microsoft’s Windows OEM software if you are a System Builder, purchasing it with a new PC or purchasing components to build a new computer (a complete system). Please note that Microsoft is very stringent regarding the registration process of such systems and Mwave.com.au will not be liable for problems that are incurred during this procedure if you did not purchase the Windows OEM software to meet the above criteria.

What is the warranty period of the products listed on the Payless PC website?

All products listed on payless-pc.com.au come with a standard 1 Year Manufacturer warranty.